We specialise in insurance work and specialist requests.

Insurance

As an independent accident repair centre, Ital Coachworks can offer our customers huge discounts when they come to us rather than their insurer’s approved repair centre.

It is your legal right to choose your own repair centre! Your insurer will likely tell you that you have to use one of their “approved repair garages” in order for them to pay out. This is not true! The choice is yours and nobody else’s.

Your insurer is also likely to tell you that if you do choose your own repairer, you will need to get two independent quotations. This is also untrue and is only said in order to try to dissuade you from choosing your own repairer. One quote is all that is needed and Ital Coachworks will handle everything for you by contacting your insurer directly.

Another fictitious statement that you will probably hear your insurance company tell you is that
a) work carried out will not be guaranteed to the same standard as one of their approved repairers and b) by choosing your own repairer you will not get a courtesy car.

If you choose Ital Coachworks to repair your vehicle, you will be provided with a courtesy car
(if required), plus all of our work is guaranteed for three years including the paints we use, which are also guaranteed by the paint manufacturers.

When your work is done and your vehicle handed back to you, we will ask you to sign a Satisfaction Note, which will be passed on to your insurer so they will pay us for the work carried out.

As a small independent repairer, we need to remain competitive in order to stand out from other independent repair centres, so along with 20 years experience in the industry, we feel we are able to offer you a good customer service and a high standard of repair to your vehicle.

Do not be misled by your insurance company – remember your legal rights and call us today on 020 8902 1211

Non Fault Accidents

If you have an accident, which was not your fault, you will need a specialist insurance company to deal with your claim, meaning that you do not have to notify your own insurer.

Ital Coachworks will deal with the specialist company on your behalf. The comapny will handle the whole claim, including legal claims, loss of earnings, any personal injury etc.

If you own a prestige vehicle which is under six years of age, Ital Coachworks will provide you with a like for like courtesy car. If your prestige vehicle is older than this, then you will receive a vehicle with a similar engine size, but not necessarily the same make and model.

Call us today for more information.